Home Depot: On the Road to Becoming Customer-Friendly Again? |
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» Business Strategy Case Studies Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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ExcerptsBackground Note
Change of Management Style and Loss of Service Culture under NardelliSoon after joining, Nardelli decided to expand the business to other channels as he felt that the home improvement market was growing saturated in the US with the growth of many other players like Lowe's and Menards. Thus he wanted to diverge into contracting and building supply...
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